Man with Van Ham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Ham provides removal, transport and related services. By making a booking, using our services or allowing us to carry out work at your property or on your behalf, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company who requests or receives services from Man with Van Ham.
Services means any removal, transport, loading, unloading, packing, unpacking, delivery, collection, storage, furniture assembly or related services provided by Man with Van Ham.
Goods means the items, furniture, personal belongings, equipment or materials that the Client asks Man with Van Ham to handle, transport or store.
Vehicle means any van or other vehicle used by Man with Van Ham to provide the services.
2. Scope of Services
Man with Van Ham provides domestic and commercial removal and transport services, including the loading, transport and unloading of Goods, and may offer additional services such as packing, furniture dismantling and reassembly by prior agreement.
All services are subject to availability of staff and vehicles on the requested date and time. We reserve the right to decline any booking or to refuse to handle any Goods that we reasonably consider to be unsafe, illegal, hazardous or unsuitable for transport.
3. Booking Process
3.1 All bookings must be made in advance. When you request a quotation, you must provide accurate and complete information about the addresses involved, access arrangements, the type and quantity of Goods, any special handling requirements and any time restrictions.
3.2 Quotations are based on the information supplied by the Client. If this information is incomplete or inaccurate, we may amend or withdraw the quotation or adjust the price to reflect the actual work required.
3.3 A booking is only confirmed when you have accepted our quotation and we have acknowledged your acceptance. Any estimated arrival times are approximate and may vary due to traffic, weather, access conditions or other factors beyond our reasonable control.
3.4 The Client is responsible for ensuring that there is suitable access for the Vehicle at all collection and delivery addresses, including any parking permissions or permits required.
4. Pricing and Quotations
4.1 Prices may be calculated on an hourly rate, fixed fee, distance-based charge or a combination of these, as specified in the quotation. Any additional services requested on the day that were not included in the quotation may incur extra charges.
4.2 Quotations normally exclude parking charges, congestion charges, tolls, ferry charges or other third-party costs unless specifically stated. Such costs will be added to the final invoice where applicable.
4.3 Where work is charged on an hourly basis, the time is calculated from the agreed start time or arrival at the first address, whichever is earlier, until the completion of unloading or the end of work at the final address. Waiting time caused by the Client, including but not limited to delays with keys or access, will be chargeable at the agreed rate.
4.4 If the work cannot be completed within the time or parameters set out in the quotation due to circumstances beyond our control, including inaccurate information from the Client or unexpected access issues, we may charge for any additional time, mileage or labour required.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due on completion of the services on the same day. For longer or larger moves, a deposit may be required to secure the booking, with the balance payable on completion.
5.2 Payment must be made using a method accepted by Man with Van Ham, as advised at the time of booking. We reserve the right to refuse to commence or continue work if required payments or deposits have not been made.
5.3 If payment is not made when due, we may charge interest on the outstanding amount at the statutory rate applicable under UK law, accruing daily until payment is received in full. We may also withhold delivery of Goods until all outstanding sums are paid.
5.4 Invoices issued to business Clients are payable within the time specified on the invoice. Failure to pay may result in suspension of services and may lead to recovery action, including the recovery of reasonable legal and collection costs.
6. Client Obligations
6.1 The Client is responsible for ensuring that all Goods are properly packed, prepared and ready for transport, unless a packing service has been expressly agreed. Fragile, valuable or delicate items must be clearly identified to us before loading.
6.2 The Client must remove or secure any personal documents, cash, jewellery, keys and other valuables. We do not accept liability for the loss of such items, which should not be included in the Goods for removal.
6.3 The Client must ensure that all Goods to be moved are owned by the Client or that the Client has full authority from the owner to move them. The Client shall indemnify Man with Van Ham against any claims brought by a third party regarding the ownership of Goods.
6.4 The Client must provide accurate details about access at all addresses, including stairs, lifts, narrow hallways, height or width restrictions and parking limitations. Additional charges may apply if access differs significantly from that described at the time of booking.
7. Cancellations and Amendments
7.1 If the Client needs to cancel or amend a booking, notice must be given as early as possible. Cancellations or significant changes made within a short period of the agreed start time may be subject to charges.
7.2 Where a deposit has been paid, it may be non-refundable or partially refundable depending on the notice given and any costs already incurred. This will be explained at the time of booking.
7.3 If we arrive at the agreed time and are unable to complete the work due to the Client not being present, lack of access, or the move not being ready, this may be treated as a late cancellation and a cancellation fee or minimum charge may apply.
7.4 Man with Van Ham reserves the right to cancel or reschedule a booking due to reasons such as vehicle breakdown, severe weather, staff illness, safety concerns or other events beyond our reasonable control. In such cases, we will seek to rearrange the booking at a mutually convenient time. Our liability in these circumstances is limited to the return of any deposit paid for the affected booking.
8. Loading, Transport and Delivery
8.1 We will take reasonable care in handling and transporting the Goods. However, the Client acknowledges that minor marks or scuffs can sometimes occur during removal work, particularly on walls, floors and doorways in tight or restricted spaces.
8.2 The Client or their representative should be present at both collection and delivery addresses where possible, to provide access, direct placement of items and check that all Goods are loaded and unloaded as required.
8.3 It is the Client’s responsibility to check that no Goods are left behind at the collection address. We accept no liability for items that are missed or left on the premises if the Client does not carry out a final check.
8.4 If requested, we may dismantle or reassemble certain items of furniture. This is carried out with reasonable care but without guarantee that items will be reassembled to their original condition, particularly where fixtures or fittings are worn or defective.
9. Items Excluded and Special Risks
9.1 We do not carry or store hazardous, illegal or dangerous Goods, including but not limited to explosives, weapons, gas cylinders, chemicals, corrosive substances, flammable liquids or materials, and any items prohibited under UK law.
9.2 We do not accept responsibility for perishable goods, animals, plants, fine art, antiques, high-value collections, sensitive electronic equipment or any item requiring specialist handling, unless we have expressly agreed to do so and the nature and value of the items have been declared in writing in advance.
9.3 If we discover that prohibited or hazardous Goods have been handed to us without our knowledge, we may remove, dispose of or otherwise deal with them at the Client’s cost and without liability to the Client.
10. Waste and Disposal Regulations
10.1 Man with Van Ham operates in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove waste or items for disposal if this has been explicitly agreed in advance.
10.2 The Client must not request the disposal of any hazardous or controlled waste through our services. This includes but is not limited to asbestos, medical waste, chemicals, oils, tyres or electrical equipment requiring specialist disposal under UK law.
10.3 Where we agree to remove items for disposal, such items may be taken to licensed facilities, recycling centres or charity outlets as appropriate. Any fees or charges levied by such facilities will be charged to the Client in addition to our service fees.
10.4 The Client is responsible for ensuring that any items to be disposed of may legally be disposed of and that they are not subject to third-party claims or restrictions. The Client indemnifies Man with Van Ham against any claims, penalties or costs arising from unlawful disposal requested by the Client.
11. Liability and Limits of Responsibility
11.1 We will exercise reasonable skill and care in providing the services. Our liability for loss or damage to Goods, property or premises arising from our negligence or breach of contract is limited as set out in this section.
11.2 We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to weather conditions, road closures, traffic delays, accidents caused by third parties, acts of vandalism or theft not directly attributable to our negligence.
11.3 We are not liable for pre-existing damage, wear and tear, defective or inadequate packaging carried out by the Client, or the inherent fragility of certain items. We may refuse to move items that we reasonably consider to be at high risk of damage.
11.4 Our total liability for any claim in respect of loss or damage to Goods, property or premises, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement or repair cost, subject to an overall financial cap appropriate to the value of the work undertaken. The Client is advised to arrange their own additional insurance cover if the value of Goods is high.
11.5 We shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of data, loss of opportunity or any similar losses arising from or in connection with the services.
12. Claims and Complaints
12.1 Any loss or damage that the Client believes has been caused by us must be reported to Man with Van Ham as soon as reasonably possible and, in any event, within a reasonable time after the completion of the services.
12.2 The Client must provide a clear description of the issue and, where available, evidence such as photographs or receipts. We may inspect the items or property before agreeing any remedy.
12.3 Where a claim is accepted, we may, at our discretion, repair the damage, replace the item with a similar item, or offer fair financial compensation subject to the liability limits set out in these Terms and Conditions.
13. Parking, Fines and Access
13.1 The Client is responsible for arranging suitable parking for the Vehicle at all addresses, including any permits or permissions required. If no suitable parking is arranged, delays or additional handling may result, for which additional charges may apply.
13.2 Any parking fines or penalty charges incurred due to inadequate or incorrect parking instructions provided by the Client may be charged to the Client.
13.3 If access is restricted or unsafe, we may refuse to proceed or may limit our services to what can safely be carried out. Additional charges may apply if alternative arrangements are required.
14. Insurance
14.1 Man with Van Ham maintains insurance appropriate for the nature of its operations. However, this may not cover every type of loss or high-value item. The Client remains responsible for ensuring that their own insurance provides adequate cover for Goods in transit and during the move.
14.2 The existence of our insurance does not increase or extend our liability beyond the limits set out in these Terms and Conditions.
15. Privacy and Data
15.1 We will collect and use personal information about Clients solely for the purpose of managing bookings, providing services and administering our business. We will handle such information in line with applicable UK data protection legislation.
15.2 We will not sell or disclose personal data to third parties except where required to provide the services, to comply with legal obligations, or with the Client’s consent.
16. Variation of Terms
16.1 Man with Van Ham may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking.
16.2 Any variation to these Terms and Conditions requested by the Client will only be valid if agreed in writing by Man with Van Ham.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided by Man with Van Ham.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation or confirmation provided by Man with Van Ham, constitute the entire agreement between the parties and supersede any prior discussions, negotiations or understandings relating to the subject matter.
19.2 By confirming a booking or using the services of Man with Van Ham, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.
