Terms and Conditions for Man With Van Ham
These Terms and Conditions set out the basis on which Man With Van Ham provides moving, transport, delivery and related removal services within the UK. By making a booking, confirming a quotation, or allowing the service to commence, the customer agrees to be bound by these terms. The purpose of this page is to explain the rights and responsibilities of both parties in a clear and practical way, so that expectations are understood before any van moving service begins.
In these terms, references to “we”, “us” and “our” mean the service provider trading under the name Man With Van Ham. References to “you” and “your” mean the customer, hirer, or any person acting on the customer’s behalf. These terms apply to domestic and commercial jobs, including single-item transport, full or partial house moves, student moves, office relocations, and similar man and van services, unless a separate written agreement states otherwise.
We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force on the date of your booking will normally apply to your service. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law. Nothing in these terms affects your statutory rights as a consumer under UK law.
To request a booking, you may provide details of the items to be moved, collection and delivery locations, access conditions, preferred dates, and any additional requirements such as packing, dismantling, or waiting time. We may provide an estimate or quotation based on the information supplied. A quotation is usually valid for a limited period and may be revised if the description of the job changes, if parking or access conditions differ, or if additional labour, mileage, or time is required.
A booking is not confirmed until we have accepted the job and, where requested, received any deposit or payment in advance. We reserve the right to refuse or cancel a booking where the service cannot reasonably be provided, where the customer’s instructions are incomplete, or where the work requested would create an unacceptable safety, legal, or operational risk. The customer must ensure that all booking information is accurate and complete. Any material change to volume, access, dates, or service type may result in an amended quotation for the Man With Van service.
The customer is responsible for ensuring that the collection and delivery addresses are accessible for the vehicle and that suitable arrangements exist for parking, loading, and unloading. If permits, passes, or other permissions are needed, you must arrange them in advance unless we have expressly agreed in writing to do so. Delays caused by incomplete information, restricted access, failed parking arrangements, or absence of the customer may be charged as waiting time or additional labour where applicable.
Payments are to be made in accordance with the quotation or invoice provided. Unless otherwise agreed, payment may be required on completion of the job, prior to unloading, or in advance for certain bookings. We accept payment by methods notified to you before the service date. Any deposit paid will usually be non-refundable except where we cancel the job or where consumer law requires otherwise. All prices are stated in pounds sterling and may be subject to VAT where applicable.
If the quotation is based on hourly rates, the minimum charge, call-out charge, travel time, or any waiting time will be explained in advance where possible. Overtime, congestion, stair carries, extra handling, additional stops, and unexpected delays may incur further charges. If the customer requests work beyond the original scope, we may adjust the final price accordingly. Where goods are to be released only after payment, we reserve the right to retain possession of the goods until full payment has been received, subject to applicable law.
Late or failed payments may result in recovery action and the customer will be responsible for any reasonable costs incurred in pursuing unpaid sums, including bank charges, collection costs, and legal fees where permitted. We may suspend or refuse further services until outstanding balances are cleared. Disputed amounts should be raised promptly and in good faith. The undisputed part of an invoice should still be paid by the due date.
Cancellations and amendments should be made as early as possible. If you cancel a booking more than a reasonable period before the scheduled start time, we may, at our discretion, refund all or part of any deposit after deduction of any genuine administrative costs or third-party charges already incurred. If you cancel at short notice, fail to provide access, are not present when required, or do not have the goods ready for collection, we may charge a cancellation fee or the full booked amount where the vehicle, crew, and time have been reserved for you.
Where a booking is postponed by the customer, we will try to rearrange the service subject to availability. Any revised date may be priced in line with the rates then applicable. We may cancel or reschedule a booking due to vehicle breakdown, severe weather, traffic disruption, staff illness, safety concerns, or events beyond our reasonable control. In such cases we will aim to notify you promptly and offer an alternative date or a refund of any advance payment made for the undelivered element of the service.
If the customer behaves abusively, provides misleading information, requests illegal transport, or creates unsafe working conditions, we may stop the service immediately without liability for any resulting loss, subject to any refund required by law. Cancellations by either party do not affect rights or obligations that are intended to continue after the service ends, including payment obligations, liability limits, and dispute resolution terms.
Our liability is limited to loss or damage caused by our negligence or breach of contract, subject always to the exclusions and limits permitted by UK law. We will take reasonable care when handling items entrusted to us, but we do not accept responsibility for pre-existing damage, inadequate packing by the customer, inherent defects, or wear and tear. Fragile, delicate, or high-value items should be declared in advance and, where appropriate, packed securely by the customer or by us under a separate arrangement.
Unless expressly agreed in writing, we are not liable for loss of earnings, missed appointments, business interruption, emotional distress, indirect loss, or consequential damage. Any claim for damage must be reported as soon as reasonably possible and in any event within a reasonable period after delivery or discovery of the issue. You must retain the item and packaging, where relevant, and allow us a fair opportunity to inspect the goods and investigate the claim. Failure to do so may affect any remedy available.
Our total liability for any single event or series of related events will not exceed the amount paid for the service giving rise to the claim, unless a higher limit is required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If any item is lost or damaged due to our proven fault, our liability may be limited to repair, replacement, or a refund of the affected service element, at our discretion and subject to law.
Waste removal and disposal services, where offered, are carried out in accordance with UK waste regulations and applicable duty of care requirements. We will only transport and dispose of waste that we are legally permitted to handle. The customer must provide an accurate description of any waste or unwanted items, including whether they contain electrical goods, mattresses, hazardous materials, sharp objects, fluids, paints, batteries, or other controlled substances. We reserve the right to refuse items that are unsafe, prohibited, contaminated, or not declared in advance.
The customer is responsible for ensuring that any waste handed over for disposal is theirs to dispose of, or that they have authority to instruct us to remove it. If a job includes waste collection, the customer must separate items where requested and must not conceal prohibited materials among general waste. We may charge extra where disposal costs increase due to item type, volume, weight, classification, or licensing requirements. Any additional legal, handling, or processing costs arising from incorrect description or unlawful waste may be charged to the customer.
Where relevant, we may transfer waste only to authorised facilities and may keep records required by law. The customer must not ask us to dispose of items in a manner that breaches environmental law, fly-tipping rules, duty of care obligations, or licensing conditions. If we reasonably believe a request would breach waste regulations, we may refuse to carry out the instruction without liability. The customer indemnifies us against losses, fines, claims, or penalties arising from inaccurate declarations or unlawful waste handling instructions, except where caused by our own negligence or breach.
The customer must ensure that items being moved are legally owned, lawfully possessed, and free from restrictions that would prevent transport. We are not responsible for checking ownership unless expressly agreed. The customer must also remove or secure cash, jewellery, confidential documents, weapons, and other valuable or sensitive goods unless we have agreed in writing to handle them. Any item not disclosed as requiring special care may be moved at the customer’s own risk, subject to mandatory legal protections.
We may refuse to move animals, perishable goods, hazardous substances, pressurised containers, illegal items, or anything else that we reasonably consider unsafe or unlawful. If we discover prohibited goods during the job, we may suspend the service immediately and may inform the relevant authorities where required by law. The customer will remain responsible for all charges incurred up to the point of suspension. For avoidance of doubt, this includes time spent attending the job, waiting, loading, or making reasonable attempts to complete the work.
Any packing, dismantling, assembly, or carrying of goods through tight spaces is undertaken at the customer’s risk unless expressly included in the service and carried out with reasonable care. We may decline to move bulky items through areas that we reasonably believe may cause damage to property or risk injury. The customer should ensure that floors, walls, lifts, stairways, and routes are protected if they wish additional coverings or protective materials to be used, unless such materials have been expressly supplied as part of the agreed service.
These terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction except where consumer law provides otherwise. If the customer resides elsewhere in the UK, mandatory local consumer protections may also apply, but the contract will still be interpreted in accordance with the governing law stated here. Any dispute should, where possible, first be raised informally so that both parties can attempt to resolve the issue promptly and fairly.
Nothing in these Terms and Conditions is intended to create a partnership, joint venture, or employment relationship between the customer and us. If any provision is found invalid or unenforceable, it shall be severed to the minimum extent necessary, and the remaining provisions will continue in full force. A failure by us to enforce any part of these terms on one occasion does not mean we waive our right to enforce it later.
By proceeding with a booking for Man With Van Ham, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms form the entire agreement between the parties in relation to the service, unless varied in writing by an authorised representative. They are intended to be fair, practical, and consistent with the standards expected of a professional man with van provider in the UK.